FAQ

Active Galleries / Archive Galleries:
Events are available to view and order online for a limited time.

Photos are posted in the ACTIVE galleries for a limited time, and then go into the ARCHIVE galleries. Ordering access to the Archives is available, however there is a fee not applicable to your order for this service, and prices increase by 5% in the Archives. Upon approval of access (verification of the access fee paid) you will receive an email confirmation that your access has been approved.

Archive access is valid for THREE DAYS from when your access is approved. When you have access to an archive gallery, you will have access to ONLY the event you requested. Archives are available for a minimum of 30 days after the week of the event. After 30 days, galleries may no longer be available.

If a password is required to view an event or gallery that you were not notified of, you may submit a request via email. If you have forgotten your login or password, you may submit a request directly through the website and you will be emailed from the system immediately.

Sign up/ Private Galleries are password protected, and are available in the Active Galleries online for four weeks.

Customizations

Customized edits and options are available as add-ons to prints ordered (ears forward, remove small item from background.) Each and every standard photo order, whether or not customized, is handled by renowned Graphic Designers, and printed by a small independent print lab that specializes in Fine Art. All done on an individual basis. We can and do offer more detailed design, as we take great pride in offering individual attention to our clients' needs. A variety of private projects and customized items are available - anything you can imagine using our images, we can bring together for you!

Digital Files

When you order a digital file, it is for the specific usage purchased only, See product descriptions and https://alisonhartwellphotography.com/terms-and-conditions/

Photos ordered as digital files are signed differently than on prints ordered, and downsized for web / digital usage only. NOT FOR PRINT. Specific written permission and photo credit is always required.

For all orders, including digital only, we always say, "please allow four to six weeks for standard delivery." We say this to be safe, and so that you may be happily surprised when they arrive sooner! 

Payments and Shipping

We accept all major credit cards, Paypal and Venmo.

Checks and money orders may be mailed, accompanied by a print out of the order enclosed.

ORDERS WILL NOT BE PROCESSED UNTIL PAYMENT HAS BEEN CONFIRMED.

Each image ordered is handled individually by specialists, every step of the way in our services, for the absolute best quality, delivered to you. Please allow four to six weeks for standard delivery. Customizations may take longer. Express shipping is an option available upon checkout. 

Express processing is available for a 100% fee, not including shipping. Send an email or call us to inquire.

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